Returns & Exchanges
At NAVESU, we prioritize your health and satisfaction by offering a flexible return policy for non-perishable items within 30 days of purchase. Due to food safety regulations, perishable goods cannot be returned, but we offer full refunds or replacements for any products that arrive damaged or defective.
Initiate Your Request
Contact our customer support team via email with your order number and photos of the items you wish to return or report as damaged.
Receive Authorization
Our quality assurance team will review your request within 24 hours and provide a Return Merchandise Authorization (RMA) and a prepaid shipping label if applicable.
Pack and Ship
Securely place the unopened items in their original packaging and drop the parcel off at any authorized carrier location using the provided label.
Refund Processing
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing